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Privacy Policy

 

At Anne Semonin we are committed to protecting our customers' privacy. Please take the time to review this notice which explains what information we collect about you, how we use it, and your rights. MATTA S.A.S. (“Anne Semonin”, “we” or “us”) is the data controller of the personal data collected via or in connection with annesemonin.com (the “Site”).

Should we ask you to provide certain information by which you can be identified when using this Site, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What personal data do we collect about you?
We collect personal data from you when you provide it to us directly and through your use of the Site. This information may include:

•    Information you provide to us when you use our Site (e.g. your name, contact details, gender, product reviews, and any information which you add to your account profile). We do offer you the option to remain anonymous while writing a review;
•  Transaction and billing information, if you make any purchases from us or using our Site (e.g. credit/debit card details and delivery information);
•    Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media or through our live chat service); 
•    Information you provide us when you enter a competition or participate in a survey;
•    Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our Site. For the exhaustive list of cookies we collect see the "List of cookies we collect" section; and
•  Other information necessary to provide the Site, for example we may access your location if you give us your consent. 

If you also shop in our Paris store, we may combine information you give us in-store (e.g. if you make a purchase or join our mailing list in-store) with the information above.

What do we use this personal data for?
Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:

•    To fulfil your order and maintain your online account.
•    To manage and respond to any queries or complaints to our customer service team.
•    To personalise the Site to you and show you content we think you will be most interested in, based on your account information, your purchase history and your browsing activity.
•    To improve and maintain the Site, and monitor its usage.
•    For market research, e.g. we may contact you for feedback about our products and we may use this information to improve our products and service or  to customise the Site according to your interests.
•    To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so. For example we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting
•    For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
•    To comply with our legal and regulatory obligations.

We rely on the following legal basis, under data protection law, to process your personal data:
•    Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order).
•    Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).
•    Because it is in our legitimate interests as an e-commerce provider to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience. We use information about you to tailor your view of the Site, to make it more interesting and relevant in respect of the products and offers on view. 

Our Site may allow you the option of adding additional information to your account profile, such as information about your body type, skin type, hair type, hair condition, training regime, performance goals, height and weight, or a picture of yourself highlighting a skin concern. We treat this information with particular sensitivity, as we understand it can reveal information about your health or ethnicity, for example. You do not have to provide this information to us, and can delete it , update it at any time or ask us to do so on your behalf.

Marketing

We love to communicate with our customers and so, depending on your marketing preferences, we may use your personal data to send you marketing messages by email, phone or post. Some of these messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you.

If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us (details below), clicking on the ‘unsubscribe’ link in any email, or updating your settings in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. order and delivery confirmations, and information about your legal rights).

You may also see ads for our Site on third party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who have visited our Site). Where you see an ad on social media, this may because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites. 

How we use cookies 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our Site in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better Site, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Site.

Links to other websites

Our Site may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the site in question.

Who do we share this personal data with? 

We share customers’ personal data with third parties in the following circumstances:  

•    With our suppliers and service providers working for us, e.g. payment processors, review providers and delivery companies.
•    With our professional and legal advisors.
•    With third parties engaged in fraud prevention and detection. 
•    With law enforcement or other governmental authorities, e.g. to report a fraud or in response to a lawful request.
•    In the event that we sell any business assets, the personal data of our customers may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this Privacy Policy.
•    Otherwise where we have your consent or are otherwise legally permitted to do so. 

Storage of customer data 

We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future. 

Security  

This Site ensures that data is encrypted when leaving the Site. This process involves the converting of information or data into a code to prevent unauthorised access. This Site follows this process and employs secure methods to ensure the protection of all credit and debit card transactions. Encryption methods such as SSL are utilised to protect customer data when in transit to and from this Site over a secure communications channel. 

Whilst we do everything within our power to ensure that personal data is protected at all times from our Site, we cannot guarantee the security and integrity of the information that has been transmitted to our Site.

Children

Our Site is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under 18.

Your rights

You have certain rights in respect of your personal data, including the right to access, portability, correct, and request the erasure of your personal data. 

You also have the right to object to your personal data being used for certain purposes, including marketing communications we send to you. See ‘Marketing’ above, for more details of how to opt-out of receiving marketing communications. 

We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the Site, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@annesemonin.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting only if you allow us to do so. 

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Data Protection, MATTA S.A.S. 46 Rue Ampère Paris 75017 France or by sending and email at info@annesemonin.com

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, using the above contact details. We will promptly correct any information found to be incorrect.

Contact Us

If you have any queries on any aspect of our Privacy Policy, please contact us on the details below

Telephone: +33 (0) 1 47 05 09 50
E-mail: info@annesemonin.com

Address: Data Protection, MATTA S.A.S. 46 Rue Ampère Paris 75017 France

Last updated 24.05.2018

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
AM_PROMO_NOTIFICATIONUsed to notify of our promotions.
CARTThe association with your shopping cart.
CATEGORY_INFOStores the category info on the page, that allows to display pages more quickly.
COMPAREThe items that you have in the Compare Products list.
COOKIEALERTCLOSEDFLAG, COOKIEALERTSTATE, FOLK_COOKIEPOPUsed to track whether we've told you about cookies.
CURRENCYYour preferred currency
CUSTOMERAn encrypted version of your customer id with the store.
CUSTOMER_AUTHAn indicator if you are currently logged into the store.
CUSTOMER_INFOAn encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDSStores the Customer Segment ID
EXTERNAL_NO_CACHEA flag, which indicates whether caching is disabled or not.
FRONTENDYou sesssion ID on the server.
FRONTEND_CIDSame as Frontend.
GUEST-VIEWAllows guests to edit their orders.
INCAP_SES_XXX_XXXXXXCaching Session
LAST_CATEGORYThe last category you visited.
LAST_PRODUCTThe most recent product you have viewed.
MAILCHIMP_LANDING_PAGEEmail campaign tracking.
NEWMESSAGEIndicates whether a new message has been received.
NEWSLETTER_POPUP, NEWSLETTER_POP_VIEWED:Used to track whether we've told you about our newsletter.
NO_CACHEIndicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CARTA link to information about your cart and viewing history if you have asked the site.
POLLThe ID of any polls you have recently voted in.
POLLNInformation on what polls you have voted on.
RECENTLYCOMPAREDThe items that you have recently compared.
STFInformation on products you have emailed to friends.
STOREThe store view or language you have selected.
USER_ALLOWED_SAVE_COOKIEIndicates whether a customer allowed to use cookies.
TW_GEOIP_COUNTRYIdentifies a users country. Used to improve our regional service.
VIEWED_PRODUCT_IDSThe products that you have recently viewed.
WISHLISTAn encrypted list of products added to your Wishlist.
WISHLIST_CNTThe number of items in your Wishlist.

In addition we use cookies from third party services we obtain for Google, including Google Analytics, Google Tag Manager, Google Ad Services and Google Surveys, Mailchimp and Incapsula.

 

Last updated 24.05.2018